Good customer service always stands out because of its increasing rarity.  Too often these days there are stories in the news of poor airline, automotive dealerships, restaurants and other service issues.  However, since 2014 custom service hasn’t been an issue for the Arkansas integration company HomeTronix.  

Working with the Utah-based electronics manufacturer TruAudio, HomeTronix is able to deliver high levels of its own customer service with the help of the speaker company, its custom speaker products and a tight relationship with the audio manufacturer.

As a result, through its high levels of customer support that are built through relationships such as its partnership with TruAudio, HomeTronix is prospering by offering unique AV installations in the Jonesboro and Little Rock communities.

Vivint Smart Home has a new opportunity for home technology pros that is one of the most enticing business propositions I’ve seen in the channel for a very long time.

This Utah-based smart home and security giant is offering its products, services, people, and wealth of other resources, including the formidable Vivint brand, to third-party integrators through a new program called Vivint Smart Home Authorized Pro.

Participants can offer Vivint’s well-regarded security and smart home products to their customers, along with professional monitoring and interactive smart home services … and leave everything else to Vivint.

“And by everything,” says Chris Ivie, Senior Director of Pro Channels at Vivint Smart Home, “we mean everything that Vivint does for its own customers.”